The Olson Duncan Agency
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About Us

Located in Torrance, California, ISU-The Olson Duncan Agency was originally established in 1945. The experience of over 60 years of serving the insurance needs of Southern California is not only an achievement for us, but is a great advantage for you. In that time, we have earned an outstanding reputation of professional integrity by consistently offering our clients quality insurance products at fair, competitive prices, backed by exceptionally fine service.

We've earned and maintained our reputation by being committed to these principles:

  • To exhibit ethical behavior that is above reproach
  • To be honest and fair in all our dealings
  • To handle our client's needs as if they were our own
  • To represent exceptional, financially strong insurance companies that meet the needs of our clients
  • To provide quality products that match or exceed the coverage, cost and service expectations of our clients
  • To nurture and challenge our staff to know and understand the insurance products and marketplace to meet or exceed our client's expectations
  • To provide the facilities and technology tools for our staff to perform at peak efficiency.

ISU-The Olson Duncan Agency has developed a corporate philosophy that has proven to be very cost effective and time-wise for prospects and clients. Being a broker with an international, multi-line organization gives us a tremendous advantage to provide you with many, if not all types of insurance and risk management services.

One key objective is to develop preferred, total account clients. A Preferred Total Account Client is one that has all or most of their insurance and other related services through ISU - The Olson Duncan Agency. We want to become a partner in helping you reach your goals via a productive long-term relationship. This allows us to combat the extremely busy environment that most of us live in. It substantially reduces any chances for gaps or overlaps in your insurance program. It has been proven to be the most cost effective utilization of premium dollars and your valuable time.

With ISU-The Olson Duncan Agency as your One Responsible Source™ you will have a resource which understands the interrelationships between the many forms of insurance you purchase and how a coordinated approach will not only save you time an money, but will provide a more secure approach to the management of your insurance exposures.  In the absence of One Responsible Source™ assuming these responsibilities, the responsibility naturally falls onto the business owner as the one source which knows all the issues of all the vendors and all the interrelated policies.  Obviously, this is the wrong place for this responsibility to fall.  The right place is ISU-The Olson Duncan Agency, your One Responsible Source™. 

The ISU Network

The ISU Group is a national network comprised of over 150 independent agencies which collectively writes approximately one billion dollars of annual premium. All member offices remain independently owned and operated while embracing a common national image.

Over its 30 year history, ISU has allowed its members to enjoy the strengths, resources and branding typically reserved for the national brokers, while still being in full control of their agencies and providing their clients with the high level of customer service inherent in local ownership. Additionally, members are able to utilize greater access to preferred markets and build invaluable networking relationships with each other.

Before a membership was awarded, ISU-The Olson Duncan Agency passed a rigorous screening process to ensure that they would bring value to the ISU Group. This unwavering insistence on the quality and professionalism of each office is the conduit through which ISU has established itself as the collection of some of the premier independent agencies in the country.

 

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